Shipping Policy

A legal disclaimer

Shipping Policy - the basics

1. Processing & Shipping Times

Orders are processed within 2–4 business days (excluding weekends and holidays).
Once shipped, you’ll receive a tracking number by email. Most U.S. orders arrive within 3–7 business days, depending on your location.

We currently ship within the United States.
For large orders or special delivery requests, please contact us before placing your order.

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2. Shipping Rates

Shipping costs are calculated at checkout based on your order total, delivery address, and selected shipping method.
We occasionally offer free shipping promotions, which will be clearly noted on our site or in promotional emails.

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3. Order Changes or Cancellations

Because we begin preparing orders quickly, please contact us within 24 hours if you need to make changes or cancel an order. Once an order has shipped, it cannot be modified or canceled.

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4. Damaged or Missing Items

We take great care in packaging, but if your order arrives damaged or incomplete, please email support@naturalbeautybyj.com within 7 days of delivery.
Include your order number and photos of the damaged items so we can review and make it right.

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5. Returns & Exchanges (45-Day Window)

We want you to love your purchase! If for any reason you are not satisfied, you may request a return within 45 days of delivery.

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To qualify

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• You must include proof of purchase (receipt or order number).

• Return shipping costs are the responsibility of the customer, unless the return is due to our error or product defect.

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• Refunds are processed back to your original form of payment within 7–10 business days after we receive your return.

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Please note: Sale items and promotional bundles are final sale.

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6. Contact Us

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For questions about your order, shipping, or returns, please contact:

J’s Natural Beauty
📧 support@naturalbeautybyj.com
🌐 www.NaturalBeautyByJ.com

What to include in the Shipping Policy